Questions about a charge?

If you see a payment on your bank or card statement that you do not recognise, it may relate to a subscription for one of the digital products operated by PMC Baltic FZ-LLC. The products below are ours. Our support team can help you identify the charge, cancel a subscription, or request a refund.

Our products

PMC Baltic operates a multi-brand portfolio. Each product is marketed under its own brand and its own website, while billing, customer support and refunds are handled centrally by PMC Baltic FZ-LLC.

Contact customer support

We’re always working to improve our service. If anything goes wrong, contact us first and we’ll resolve it within 24 hours, instead of you spending weeks dealing with your bank.

services@pmcbaltic.com

What to include in your message

To help us find your payment quickly, please include as much of the following as you can:

The order ID, or a screenshot of the invoice or receipt
The last 4 digits of the card that was charged
The date the payment was taken
The amount and currency of the payment

We review every request and assist in accordance with the terms and policies that apply to the product in question.

Nature of our products and services

We develop and operate consumer-facing digital applications, web-based software products and digital content platforms. Everything we sell is access to our own applications, software features and digital content, delivered and used entirely online. After payment, customers receive access through a web app, a login page, an email access link or a similar online method.

We do not sell or ship physical products, medicines, supplements, medical devices or pharmaceutical products.
We do not provide medical diagnosis, treatment, psychotherapy, professional counselling, telemedicine or clinical services, and we do not provide access to licensed healthcare practitioners.
We do not operate a marketplace and do not process payments on behalf of third-party sellers or service providers.
Our parenting, lifestyle and wellbeing content is self-guided and provided for general educational and informational purposes only.

Billing, renewals and cancellation

Some products are offered through recurring subscriptions. Before completing a purchase, customers can review the product description, the initial price, the regular renewal price where applicable, the billing interval, the automatic renewal terms, cancellation information, the applicable refund policy and the support contact details.

Customers may cancel before the next billing date in accordance with the subscription terms that apply to their product. If you are unsure which product a charge relates to, contact us at services@pmcbaltic.com and we will identify it for you.

Processing of personal data

Personal data may be processed by PMC Baltic LLC, as well as by third-party service providers and business partners engaged by PMC Baltic under contractual arrangements, to the extent necessary to provide, operate, support, improve, and administer our services. Such parties may process personal data only in accordance with applicable data protection laws and the relevant contractual obligations.